Shipping policy
TheSentryShop Shipping Policy
At TheSentryShop, we are committed to providing a clear and reliable shipping experience for all our customers across the United Kingdom.
Applicable Region
TheSentryShop currently ships exclusively within the United Kingdom. International shipping may be offered in the future.
Free Shipping
Free standard shipping is provided on all orders within the United Kingdom. No minimum order value is required.
Delivery Times
Estimated delivery times for all packages are as follows:
- Order cutoff time: 5:00 PM UK time. Orders placed after this time are processed the following business day.
- Order handling time: 1–2 business days (Monday–Friday). Once an order is processed, it is shipped via one of our trusted carriers.
- Transit time: 6–12 business days (Monday–Friday).
- Estimated delivery time: 7–14 business days.
Order Fulfilment & Shipping Origin
TheSentryShop is a UK-based business. Our products are fulfilled and shipped through international logistics partners and warehouses. As a result, the shipping origin differs from our registered business address. Regardless of fulfilment location, all orders are supported by our customer service team and covered by our 30-day Return & Refund Policy and 12-month limited warranty.
Carrier Services
Orders are shipped using established carriers operating within the United Kingdom, including:
- Royal Mail
- Evri
- DPD
Shipping Costs
Standard shipping is free on all orders, with no minimum purchase required.
Delivery Issues
If an order is delayed, lost, or damaged in transit, please contact our customer service team immediately at support@thesentryshop.com
TheSentryShop is not responsible for delays or loss caused by incorrect or incomplete delivery information provided at checkout.
Orders marked as delivered by the courier are considered fulfilled. If an order is marked as delivered but has not been received, please notify us as soon as possible so we can investigate. Lost shipment investigations may take up to 10 business days while we coordinate with the courier.
Order Changes & Cancellations
If an order has not yet shipped, a cancellation or change may be requested by contacting support@thesentryshop.com
Once an order has shipped, it can no longer be modified or cancelled; eligible items remain subject to return in accordance with our Return & Refund Policy.
Tracking Your Order
Once your order is shipped, you will receive an email containing your tracking information, or check anytime on our Track Your Order page. Please note that it can take up to 24–48 hours for tracking information to update after dispatch.
Consumer Rights
Nothing in this Shipping Policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
Questions
Questions about this Policy can be reviewed on our Frequently Asked Questions page, or sent to support@thesentryshop.com
Contact Information
TheSentryShop
Address: Airedale House Business Centre, 423 Kirkstall Road, Leeds, LS4 2EW, United Kingdom
Email: support@thesentryshop.com
Phone:+447893931891
Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM UK time
Response Time: We respond to all emails within 24 business hours (Monday–Friday). Emails received over the weekend are answered on Monday.