Warranty Policy
TheSentryShop stands behind the quality and reliability of its products. All products purchased through TheSentryShop include a 12-month limited warranty for issues covered under this policy.
What's Covered
This warranty covers manufacturing defects and product issues that affect the normal functionality of the product during the warranty period, including issues with the lock mechanism, keypad, sensors, or internal electronics that result from a manufacturing defect.
What's Not Covered
This warranty does not cover damage or issues resulting from:
- Misuse or improper use
- Accidents, neglect, or exposure to conditions outside the product's rated specifications
- Unauthorised repairs, disassembly, or modifications
- Normal wear and tear, including battery depletion
- Improper installation or failure to follow the product instructions
- Damage caused by forced entry, tampering, or attempted unauthorised access
- Loss of connectivity or compatibility resulting from third-party software, firmware, or app updates outside TheSentryShop's control
How to Make a Warranty Claim
To make a warranty claim, contact support@thesentryshop.com with the order number, a description of the issue, and, if possible, photos or videos showing the problem. Claims are reviewed to confirm the issue is covered under this policy.
Warranty Resolution
If a warranty claim is approved, TheSentryShop will, at its discretion, repair, replace, or provide another appropriate remedy in accordance with this Warranty Policy.
Your Consumer Rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
Questions
Questions about this Policy can be reviewed on our Frequently Asked Questions page, or sent to support@thesentryshop.com
Contact Information
TheSentryShop
Address: Airedale House Business Centre, 423 Kirkstall Road, Leeds, LS4 2EW, United Kingdom
Email: support@thesentryshop.com
Phone:+447893931891
Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM UK time
Response Time:
We respond to all emails within 24 business hours (Monday–Friday). Emails received over the weekend are answered on Monday.